We want you to be happy with every item purchased from Hemp Beadery. We accept returns for refund up to 14 days from date of delivery. Items must be returned to us in the same condition in which they were received. Products with torn packaging, used, cut or unravelled balls of twine are non returnable. A refund will be credited back to your account the same day it arrives back to us.
Please put an invoice number or purchase details in with the item and return to:
Po Box 382
Please note: Customer will be responsible for all shipping fees and the original shipping paid is non refundable. We advise putting delivery of confirmation/ insurance on the package to ensure safe delivery as we are not responsible for items that do not arrive.
Received Wrong or Broken Items?
Please contact us right away so we can correct any mistake and either ship the correct items or issue a refund.
Natural Fiber Products
We aim to accurately represent our products but what you receive may be slightly different from what the photo shows due to shades of color, thickness, length and texture varying between batches during the manufacturing process. Tie knots, variations in color, natural flaws, flyways and odors are characteristic of hemp and are not considered faulty. We are unable to offer a refund or replacement for natural fiber products unless the product is returned to us in the same condition it was received. Items that have been cut, used, unravelled or have torn packaging cannot be accepted for return. Please contact us before purchasing If you are unsure what product is right for your project.
Customer Service Contact
E-mail – email@example.com