We are happy to accept for return any item if returned in the same condition as received up to 14 days from date of delivery. Please contact us before returning any item so we are aware it is on route and to ensure you will be refunded. We are not responsible for any loss during transit or return shipping fees. Items must be returned to us in same condition received. Products that are used, cut, unravelled, have torn packaging or cannot be resold due to poor condition will be returned to sender. Items that are returned without prior notice after 14 days may be returned to seller or incur a 20% restock fee.
Can I return hemp jewelry?
All of our hemp jewelry is handmade to your specific choice of color, length, type of beads, fastenings, etc, after you check out. We regret we are unable to accept the return of custom handmade jewelry, unless we have made an error.
Who pays for return shipping?
If the item is as described but buyer has a change of mind or it isn’t what you thought it would be then all return shipping costs are to be paid by buyer. Items are to be returned for refund only, we do not do exchanges or trades. If the item is significantly not as described such as wrong color, size or item missing we are responsible to refund, replace item and or pay for all return shipping costs.
Please put an invoice number or purchase details in with the item and return to:
Po Box 382
Natural Fiber Products
We aim to accurately represent our products but what you receive may be slightly different from what the photo shows due to shades of color, thickness, length and texture varying between batches during the manufacturing process. Tie knots, variations in color, natural flaws, flyways and odors are characteristic of hemp and are not considered faulty. We are unable to offer a refund or replacement for natural fiber products unless the product is returned to us in the same condition it was received. Items that have been cut, used, unravelled or have torn packaging cannot be accepted for return. Please contact us before purchasing If you are unsure what product is right for your project.
Customer Service Contact
*Do you have a phone? Yes we have a google voice number (720) 504-3670